Privacy policy

Last modified: August 15, 2024

  • Introduction
  • Data we collect
  • How we use your data
  • Data sharing
  • User rights
  • Data security
  • Data retention
  • International data transfers
  • Cookies and tracking technologies
  • Changes to this policy
  • Contact information

1. Introduction

1.1 Purpose: Bobi is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform and services in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the GDPR.

1.2 Acceptance of Policy: By accessing or using Bobi’s services, you agree to the terms outlined in this Privacy Policy.

2.Data we collect

2.1 Personal Information: We collect the following personal information from you when you use Bobi:

  • First and last name
  • Telephone and/or cell phone number
  • Billing and residential address
  • ID and/or passport details (date of birth, nationality, etc.)
  • Payment information
  • Email address
  • Profile picture (if uploaded by user)
  • IP address
  • SIP address
  • Billing and payment information
  • Communication content (in case of disputes between tenant and landlord)

2.2 Activity Data: We also collect information about your activity on the Bobi platform, including search history, items viewed, and transactions made. This data is used to improve our services and provide a more personalized experience.

2.3 Data Collection Methods: We collect this data directly from you when you register, use our services, or communicate with us.

2.4 Legal Grounds for Processing: We process your personal data based on the following legal grounds:

  • User Consent: Where you have given explicit consent for specific purposes.
  • Contractual Necessity: To fulfill our obligations under any contract with you.
  • Legitimate Interests: For purposes such as improving our services and ensuring platform security.
  • Compliance with Legal Obligations: To comply with applicable laws and regulations.

3. How we use your data

3.1 Service Provision: We use your personal data to provide our services, facilitate transactions, and improve the functionality of our platform.

3.2 Communication: Your email address may be used to send you service-related updates, notifications, and promotional materials. You can opt-out of promotional emails at any time.

3.3 Compliance: We may use your data to comply with legal obligations and to protect the rights and safety of Bobi and its users.

4. Data sharing

4.1 Sharing with Stripe: We share your personal data with Stripe for payment processing, as required to facilitate transactions on Bobi. Your data is handled in accordance with Stripe’s terms and conditions.

4.2 No Further Sharing: We do not share your personal data with other third parties, except where required by law or to protect the rights and safety of Bobi and its users.

4.3 Data Sharing Precautions: When sharing your personal data with third parties, we take all necessary precautions to ensure that your data is processed securely and in compliance with applicable data protection laws. We use standard contractual clauses and data processing agreements to safeguard your data.

5. User rights

5.1 Access and Correction: You have the right to access and correct your personal data. You can update your information directly through your account settings or by contacting us.

5.2 Deletion: You have the right to request the deletion of your personal data. We will comply with your request unless we are required by law to retain certain information or have legitimate reasons to do so (e.g., for dispute resolution or regulatory compliance).

5.3 Data Portability: You have the right to request copies of the personal data you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer this data to another service provider, where technically feasible.

5.4 Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as if you contest the accuracy of the data or if the processing is unlawful.

5.5 How to Exercise Rights: To exercise your rights, please contact us using the contact information provided in this Privacy Policy.

6. Data security

6.1 Security Measures: We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security audits.

6.2 Data Breach Procedures: In the event of a data breach, we will notify affected users and relevant authorities in accordance with applicable laws, including the FADP and GDPR.

6.3 Technical and Organizational Measures: We take all reasonable steps to protect your personal data from misuse, interference, and loss, as well as from unauthorized access, modification, or disclosure. Our security measures include encryption, secure servers, access controls, and regular security audits.

7. Data retention

7.1 Retention Periods: We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. The retention period may vary depending on the nature of the data and the purposes for which it was collected.

7.2 Data Retention and Deletion: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Once the retention period has expired, your data will be securely deleted or anonymized.

8. International data transfers

8.1 Compliance with GDPR and FADP: If you are located in Switzerland or the European Union, your personal data may be transferred to countries outside these jurisdictions. We ensure that such transfers comply with the GDPR and FADP by implementing appropriate safeguards.

8.2 International Data Transfers: If we transfer your personal data outside the European Economic Area (EEA) or Switzerland, we will ensure that the transfer complies with the GDPR and FADP by implementing appropriate safeguards, such as standard contractual clauses or by transferring data to jurisdictions deemed adequate.

9. Cookies and tracking technologies

9.1 Use of Cookies: Bobi uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings.

10. Changes to this policy

10.1 Notification of Changes: We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through our platform. Your continued use of Bobi after any changes indicates your acceptance of the updated policy.

11. Contact information

11.1 How to Contact Us: If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at [email protected].

11.2 Supervisory Authority: If you believe that we have not processed your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.

  • For users in Switzerland: Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern.
  • For users in the European Union: Please refer to the relevant national data protection authority in your country.